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HELP & FAQ

Answers, without the runaround.

Everything you need to discover campaigns, submit proof, understand your points and manage your Coforyou account.

WHAT CAN WE HELP WITH?

Most asked questions

  • Discover an eligible campaign, complete your purchase through the named brand or marketplace, then return to Coforyou with your proof of purchase.Once reviewed, eligible points or rewards are added to your account.

  • Open Campaigns and look through what is live.Each campaign lists the brands taking part, so the quickest route is usually the brand you saw.Open the campaign and it shows the exact products and bundles included, with the current prices and dates.

  • Wherever the campaign page says.Some campaigns check out on Coforyou — you add the products to your cart and pay here.Others send you to the brand's own store, Shopee or Lazada, and payment, delivery, returns and refunds are handled by them.For those, buying anywhere other than the named seller cannot be matched to the campaign, even when the product is identical.

  • No.Browsing campaigns and buying are open to everyone, with no account and no sign-in.An account is only needed for the member side: collecting points, submitting a purchase for review, and entering giveaways.

  • The campaign stays on the site under Past campaigns, so you can still see what was included and what the offer was.Its prices and buying links no longer apply, and purchases made after it closed are not eligible for campaign points.If a claim deadline is still open, you can submit a purchase made while it was running.

  • An itemised receipt or order confirmation showing the brand, the purchase date, the order total, and the order or receipt number.Keep the whole receipt visible — do not crop the date, the items or the total.

  • Your claim stays open and moves to Information Required.You will see exactly what is missing under Purchase Claims, and you can add it there — nothing needs to be started again, and your original submission date is kept.

  • Only purchases from a campaign that offers points, made while it was running, and made through the seller the campaign names.The campaign page says whether points are available and by when they must be submitted.If you checked out on Coforyou, eligible points are credited once payment clears and there is nothing to submit; if you bought at a brand or marketplace, keep your order proof and submit it here.

  • After your claim has been reviewed.You can follow its progress under Purchase Claims in your member account: a claim moves from under review to approved, and approved points are added to your balance.

  • Results are published on the public winners page and recorded under Giveaway Entries in your member account.If you are selected, follow the collection steps shown on your entry before the stated deadline.

  • Use the password reset link on the sign-in page.If the link has expired, or the email never arrives, contact support with the address you registered and we will help you recover access.

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