Campaign Terms

1. What these terms cover

These terms apply to every campaign run by Coforyou Sdn Bhd (“Coforyou”, “we”) on this site. Taking part in a campaign — submitting a purchase claim, earning points from it, or accepting a prize — means you accept them.

Each campaign also has its own purchase window, approved channels, claim deadline and points earning rates. Those are published on the campaign’s own page and in the claim form, and they are listed in full at the end of this document. Where a campaign’s published details differ from a general rule here, the campaign’s details apply.

2. Who can take part

You need a Coforyou member account, registered with a mobile number we can verify. One account per person. Points, tier status and prizes belong to the account that earned them and cannot be transferred, combined or sold.

• Minimum age: 18.
• Territories where campaigns are open: Malaysia.
• Employees of Coforyou, of a campaign’s partner brands, and their immediate families are not eligible for prize draws.

3. Purchase window and approved channels

A purchase qualifies only if it was made inside the campaign’s purchase window and through one of that campaign’s approved channels. Depending on the campaign, that is either this site itself, or the brand’s official store, its flagship on a named marketplace, or a named partner retail counter. Each campaign’s page lists which.

Campaigns are open to Malaysia. Where a campaign sends you to a partner brand’s own storefront, that storefront may serve other countries — but only purchases made through the channels listed for that campaign earn points, and prizes are delivered to Malaysian addresses.

Purchases made outside the window, or through any other channel, do not qualify. This includes resellers, parallel imports and unofficial marketplace listings, even where the product is genuine. Where a purchase was not made on this site, we cannot verify one the partner brand cannot see in its own records.

4. Submitting a claim

A claim is only needed for a purchase made somewhere other than this site. When you order on this site we already hold the order, so there is nothing to submit and nothing to approve.

Claims are submitted from your member account. You will be asked for the campaign, the channel you bought through, the purchase date, the amount, and a legible receipt or order confirmation.

The claim deadline is later than the purchase window closes, so there is time to submit after the campaign ends. Both dates are published per campaign. A claim submitted after its deadline will not be assessed.

• The receipt must show the channel, the purchase date and the amount paid.
• One claim per purchase. A receipt already claimed cannot be submitted again.

5. How points are credited

How points reach you depends on where you bought. An order placed on this site earns its points when the payment settles — there is no claim and no waiting, and the points are spendable immediately. The rate is set per campaign and shown on the campaign’s own page.

A purchase made anywhere else earns its points through a claim, and those are credited in two stages. Understanding the difference matters, because points can count toward your tier before you can spend them.

First, when our team approves your claim, the points are credited to your account and count toward your membership tier straight away.

Second, when we receive and reconcile the partner brand’s own sales record for that purchase, those points become spendable. Until that reconciliation completes, the points count toward your tier, but they are not included in your Available points and cannot be redeemed.

Your Available points are the points you can spend, and a claim shows when it is waiting for the brand.

Reconciliation depends on the partner brand’s reporting schedule, so the interval between the two stages varies by campaign.

6. When a claim is not approved

A claim may be returned to you for more information, or rejected. Where we can tell you why, we do — the reason appears on the claim in your account.

• The receipt is unreadable, incomplete, or does not show a qualifying channel.
• The purchase falls outside the campaign’s window.
• The same purchase has already been claimed.
• The partner brand’s reconciliation does not show the purchase, or shows it as returned or refunded.

7. Returns, refunds and reversal

This clause is about what happens to POINTS and stamps. Returning something you bought on this site is a separate matter, covered in the Terms of Use.

If a purchase is later returned, refunded or cancelled — whether you bought it here or through a partner’s channel — the points awarded for it are reversed. Where those points have already been spent, we may recover the difference from your balance, which can leave it negative until further points are earned.

A prize already collected is not reclaimed for this reason alone, unless the underlying purchase was fraudulent.

In a stamp campaign, such as 11.11, refunded or cancelled orders don’t count towards stamps or gifts. Gifts go out only after the brand confirms your order is valid.

8. Prize draws and winner selection

Some campaigns include a prize draw. Where they do, the campaign page states how entries are earned, when the draw takes place, and what the prize is.

Claims normally enter a draw once they are approved. Each member has one entry per draw, however many approved claims they have. Paid orders placed on our own site also enter, one entry per order.

Some campaigns hold draws during a livestream. If a campaign sets a livestream draw window, a draw made during that window may also include claims that have been submitted but not yet reviewed, as long as they were submitted before the draw. Claims we have returned to you for changes do not enter until you send them back to us.

Where a prize has a condition, such as where the purchase was made or a minimum spend, a claim still under review can only win once our team has checked its receipt against that condition.

A claim that wins during a livestream is still reviewed in the normal way afterwards. If it is then rejected, the win is void and the prize is not awarded. Whether that prize is drawn again is decided with the partner brand.

Winners are selected at random from valid entries. The draw is final, and we do not enter into correspondence about the selection itself, though you may raise an error in your own account record at any time.

9. Winner announcements are public

Winners are published on a public page on this site, which anyone can reach without signing in and which search engines may index.

What we publish is deliberately partial: a shortened form of your name and the last four digits of your member number, together with the campaign, the prize and the draw date. Your full name, contact details, address and delivery arrangements are never shown publicly — they appear only inside your own account.

There is no way to win and stay unpublished. Entering a draw means accepting that, if you win, this much appears publicly — so if you would rather not appear, do not enter that campaign’s draw.

10. Collecting a prize

If you win, the prize appears in your account with a collection deadline. You confirm your delivery details there. We may ask you to verify your identity before a prize is released.

Prizes are delivered by courier to an address in an eligible territory. Prizes cannot be exchanged for points, cash or a different item. Where a prize becomes unavailable, we may substitute one of equal or greater value.

Any tax or duty arising on a prize is borne by the winner.

11. If the collection deadline passes

If you do not confirm your collection details before the stated deadline, the prize is released and is no longer held for you. The record stays in your account marked as expired.

Your points are not affected. Missing a prize deadline costs you the prize and nothing else — no points are deducted and your tier does not change.

12. Changing or ending a campaign

We may change a campaign’s dates, channels or rewards, or end a campaign early, where a partner brand withdraws, stock runs out, or something goes wrong that we cannot reasonably fix. Where we do, claims already approved are honoured.

13. Fraud and disqualification

Submitting altered or fabricated receipts, claiming purchases you did not make, or operating more than one account, will result in the claims being rejected and may result in the account being closed and points and prizes withdrawn.

14. Current campaign details

These are the campaigns open now, with the rules that apply to each. They are the same values the claim form enforces.